U.S. flag

An official website of the United States government

Do you already get Lifeline Benefits?

Show You Qualify

When you apply for the Affordable Connectivity Program (ACP) benefit, you may need to provide additional information or documentation if we cannot confirm your eligibility, identity, or address. We will contact you to let you know if we need additional information to confirm your eligibility.

How to Provide Additional Information or Documentation

Click on each section for tips and examples of acceptable documents.

How to Submit Your Documentation

Make copies or take pictures of your documents using a scanner, copy machine, camera, or smartphone. Avoid sending any dark or blurry copies or pictures. Never submit original copies of your documents.

Submit your proof documentation using any of the options below:


Log in or create a new account and upload copies of your proof documentation


You can submit applications and proof documents by mail to the address below. To avoid delays, send copies of your proof documents with your initial application.

Always print and include a cover sheet if you send documents by mail so that we can match your documents to your application

ACP Support Center
P.O. Box 9100
Wilkes-Barre, PA 18773

Contact your internet company

Ask your company for assistance with submitting your proof documentation.  You may be able to submit documentation through the company’s website, if they make that option available.